Sam’s Club to stop checking receipts at the door as you exit
By Jim Lawson on January 11, 2024
Sam’s Club to stop checking receipts at the door as you exit.
During the Walmart keynote at CES 2024 in Las Vegas, Sam’s Club Chief Merchant Megan Crozier unveiled a new feature that will replace the traditional practice of checking shoppers’ receipts as they exit the store. Instead, the company will implement AI technology to scan the carts. This announcement marks a significant shift in Sam’s Club’s approach to customer verification. She showed a video demonstrating how it works.
“At Sam’s Club, we care about every second a member spends with us, so eliminating even the few seconds it takes to scan a receipt at the exit door, it’s well worth it,” Crozier said during the keynote.
Customers will shop as normal, and instead of stopping at the door to have their receipt checked, “computer vision and digital technology” at the exit will take photos of carts to verify that all items were paid for.
“We aspire to be the most convenient place to shop,” Crozier said. The demonstration showed two customers walk through the exit. One customer used the store’s Scan and Go app, and the other paid at a register. The process worked the same for both shoppers.
“With AI working in the background to continually speed the process, this digital innovation not only streamlines the member’s exit, but also allows exit greeters to refocus their time and expertise to assisting members and ensuring they have an enjoyable shopping experience,” the company said in a news release.
The company has announced that it is currently testing the technology at 10 stores, with the intention of implementing it across all of its stores in the United States by the conclusion of 2024.